How to Cancel Surfshark VPN and Turn Off Auto-Renewal

Updated 2026-05-03 · 3 min read

Surfshark auto-renews annually or every two years. Cancel or turn off auto-renewal at account.surfshark.com. 30-day money-back on most plans. No phone support.

Quick answer

Sign in to account.surfshark.com, go to Billing or Subscription, and cancel or turn off auto-renewal. For a refund within 30 days, use live chat at surfshark.com/support. No phone number.

Overview

Surfshark stands out among VPNs for allowing unlimited simultaneous device connections, which makes it popular for households. Canceling is done online or through the billing platform you used. Like most VPN services, it has no phone support.

TL;DR

  • Cancel at: account.surfshark.com > Billing > Cancel subscription
  • 30-day money-back on most plans
  • No phone support. Chat at surfshark.com/support
  • Unlimited devices included on all plans
  • VPN access continues through the paid period
  • Check whether you are billed by Surfshark, Apple, or Google

How to cancel Surfshark

Cancel at account.surfshark.com

Best for: Users billed directly by Surfshark.

Estimated time: ~2-3 min

  1. Go to account.surfshark.com and sign in. Your account dashboard loads.
  2. Click Billing in the left menu. Your subscription details and renewal date are shown.
  3. Click Cancel Subscription or Turn off auto-renewal. A confirmation prompt appears.
  4. Confirm. The account shows an expiry date. A confirmation email is sent.

Tip: If you signed up through a promotional link or partner, the billing section may look slightly different, but the cancel option is always under Billing.

Cancel through Apple

Best for: iOS users who subscribed through the App Store

Estimated time: ~2 min

  1. On iPhone: Settings > your name > Subscriptions. Find Surfshark and cancel. If Surfshark is not listed, Apple is not billing you. Use account.surfshark.com.

Cancel through Google Play

Best for: Android users who subscribed through the Play Store

Estimated time: ~2 min

  1. Open Google Play > Profile > Payments and subscriptions > Subscriptions. Find Surfshark and cancel. If not listed, Google is not billing you. Use account.surfshark.com.

Chat support for refunds

Best for: Requesting a refund within 30 days

Estimated time: ~10-15 min

  1. Go to surfshark.com/support and start a live chat. An agent connects.
  2. Request cancellation and a refund under the 30-day money-back guarantee. Agent processes and sends a confirmation.
  3. Save the chat transcript. Documentation of the refund request.

Frequently asked questions

Does Surfshark auto-renew?

Yes. Auto-renewal is on by default. Turn it off at account.surfshark.com to prevent the next charge.

How do I get a refund from Surfshark?

Contact live chat at surfshark.com/support within 30 days of the charge. Surfshark offers a 30-day money-back guarantee on annual and 2-year plans.

Does Surfshark have a phone number?

No. Surfshark does not offer phone support. Use live chat at surfshark.com/support.

Does canceling Surfshark disconnect my devices immediately?

No. VPN access continues until the end of your paid subscription period.

What is the difference between Surfshark VPN and Surfshark One?

Surfshark VPN is the standalone VPN service. Surfshark One bundles VPN with antivirus, data breach alerts, and a search tool. They are separate product tiers at different price points.

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