How to Cancel Norton 360 and Stop the Auto-Renewal Charge

Updated 2026-05-03 · 4 min read

Norton auto-renews every year and the charge surprises a lot of people. Turn off auto-renewal in your account to cancel, or call 1-855-815-2726 to request a refund within the 60-day window.

Quick answer

Go to my.norton.com, sign in, open your profile or billing settings, find your subscription, and turn off Auto-Renewal. For a refund on a recent charge, call 1-855-815-2726 within 60 days. The software stays active until your paid period ends.

Overview

Norton 360 is an annual subscription that auto-renews and sends an email reminder that many people miss or ignore. The most common complaint is a surprise charge that shows up a year after the original purchase. The good news: Norton offers a 60-day money-back guarantee on annual plans, which gives you real time to catch it and get a refund.

TL;DR

  • Cancel = turn off auto-renewal at my.norton.com
  • Find: Profile or Account > Billing > Subscription > Auto-Renewal off
  • 60-day money-back guarantee on annual subscriptions
  • Refund by phone: 1-855-815-2726 (24/7)
  • Software stays active until current paid period expires
  • Monthly subscriptions: cancel takes effect at the end of the billing month

How to cancel Norton 360

Turn off auto-renewal at my.norton.com

Best for: Everyone. Prevents the next charge without disrupting current coverage.

Estimated time: ~5 min

  1. Go to my.norton.com and sign in with your Norton account email and password. Your account dashboard loads with any active subscriptions listed.
  2. Click your profile icon or name in the top right corner, then select Billing or My Subscriptions. Your current Norton plan is shown with its renewal date and price.
  3. Find the Auto-Renewal toggle or setting and turn it off (or click Cancel Subscription depending on the interface). A confirmation prompt appears.
  4. Confirm you want to turn off auto-renewal. Norton shows your subscription as "Cancelled" or "Will not renew" with an end date. A confirmation email is sent.

Tip: The interface changes periodically. If you cannot find the auto-renewal toggle, look for "Manage Subscription" or "Billing" from the account dropdown. The path is always under account settings.

Call Norton to cancel and request a refund

Best for: Anyone who was recently charged and wants a refund, or cannot navigate the online flow

Estimated time: ~15-20 min

  1. Call Norton customer support at 1-855-815-2726. Lines are open 24/7. An automated system first. Say "cancel subscription" or press the option for billing.
  2. Tell the agent you want to cancel your subscription and request a refund. Provide your account email and the last four digits of the billing card. The agent will verify your identity and pull up your account.
  3. Ask them to confirm the cancellation in your account and send a confirmation email. You receive an email with a case or confirmation number.

Tip: Norton agents often offer a steep discount (50% or more) to keep you. If you want the refund and to cancel, decline politely and ask them to proceed with the cancellation. Be firm but not combative.

Cancel via live chat

Best for: Members who prefer text over phone

Estimated time: ~15-20 min

  1. Go to support.norton.com and click Chat or the chat icon. A support agent connects.
  2. Ask to cancel your subscription and, if applicable, request a refund. The agent processes the cancellation and sends a confirmation.
  3. Save the chat transcript. Most chat windows offer a "Save transcript" option. Use it.

Tip: Chat agents have the same cancellation and refund authority as phone agents. The same retention pitches apply. You can decline and ask to proceed.

Frequently asked questions

Will my Norton protection stop immediately when I cancel?

No. Canceling (turning off auto-renewal) does not remove protection. Norton continues protecting your device until the end of the current paid subscription period.

How do I get a refund from Norton?

Call 1-855-815-2726 or use live chat at support.norton.com and ask for a refund under the 60-day money-back guarantee. This applies to annual subscriptions charged within the last 60 days.

Why was I charged more than I expected for Norton?

Norton uses a heavily discounted first-year rate. The renewal rate (shown in the terms at purchase) is significantly higher. This is the most common source of surprise charges.

I have Norton 360 with LifeLock. Do I need to cancel both separately?

Yes. LifeLock identity protection is a separate service billed on its own schedule. Check my.norton.com for both subscriptions and cancel each one. Call if you are unsure which products you have.

Does Norton auto-renew even if I do not use it?

Yes. Norton auto-renewal is on by default and continues regardless of usage. You must actively turn it off.

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