How to Cancel NordVPN and Turn Off Auto-Renewal

Updated 2026-05-03 · 3 min read

NordVPN auto-renews annually. Turn off auto-renewal at my.nordaccount.com in about 2 minutes. 30-day money-back guarantee on most plans. No phone support.

Quick answer

Sign in to my.nordaccount.com, go to Billing, find your subscription, and click Cancel Subscription (or Turn off auto-renewal). For a refund within 30 days, contact support via chat at support.nordvpn.com. NordVPN has no phone number.

Overview

NordVPN mostly sells one and two-year plans and auto-renews them at the end of each term. The renewal rate is higher than the promotional price, which catches people off guard. Canceling is simple: account portal, billing section, cancel. No phone support exists, but chat and email are available if you need a refund.

TL;DR

  • Cancel at: my.nordaccount.com > Billing > Cancel subscription
  • 30-day money-back guarantee on most plans
  • No phone support. Use chat at support.nordvpn.com
  • Renewal rate is higher than promotional price
  • VPN access continues through the paid period
  • Monthly plans: cancel takes effect at billing period end

How to cancel NordVPN

Cancel at my.nordaccount.com

Best for: All NordVPN subscribers. The only self-service cancel path.

Estimated time: ~2-3 min

  1. Go to my.nordaccount.com and sign in. Your account dashboard with active subscriptions loads.
  2. Click Billing in the left menu. Your current plan with renewal date and price is shown.
  3. Click Cancel Subscription or Turn off auto-renewal next to your plan. A confirmation prompt appears.
  4. Confirm. The subscription shows as "Cancelled" or "Will expire on [date]." A confirmation email is sent.

Tip: If you purchased through Apple, Google Play, or PayPal, the cancel process is different. See billing-specific instructions below.

Cancel through Apple (iOS)

Best for: Users who subscribed via the App Store

Estimated time: ~2 min

  1. Open Settings on your iPhone, tap your name, then Subscriptions. Your Apple subscriptions list.
  2. Find NordVPN and tap it. Tap Cancel Subscription. If NordVPN is not listed, Apple is not billing you. Use my.nordaccount.com.

Cancel through Google Play

Best for: Android users who subscribed via the Play Store

Estimated time: ~2 min

  1. Open Google Play > Profile > Payments and subscriptions > Subscriptions. Find NordVPN and tap Cancel. If not listed, Google is not billing you. Use my.nordaccount.com.

Contact NordVPN chat for a refund

Best for: Refund requests within the 30-day window

Estimated time: ~10-15 min

  1. Go to support.nordvpn.com and start a live chat. An agent connects.
  2. Ask to cancel your subscription and request a refund under the 30-day money-back guarantee. Agent processes the cancellation and initiates the refund.
  3. Save the chat transcript. Proof of your refund request.

Frequently asked questions

Does NordVPN auto-renew?

Yes. Auto-renewal is on by default. Turn it off at my.nordaccount.com to prevent the next charge.

How do I get a refund from NordVPN?

Contact NordVPN via live chat at support.nordvpn.com within 30 days of the charge and request a refund under the 30-day money-back guarantee.

Why was my NordVPN charge so much higher this year?

NordVPN uses heavily discounted promotional prices for 1- and 2-year plans. At renewal, the price increases to the standard rate, which is typically 3-4x higher.

Can I cancel NordVPN on the app?

No. The NordVPN app does not have billing or subscription management. Go to my.nordaccount.com to cancel.

Does NordVPN have a phone number?

No. NordVPN does not offer phone support. Contact them via live chat at support.nordvpn.com or by email.

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