How to Cancel ExpressVPN and Request a Refund

Updated 2026-05-03 · 3 min read

ExpressVPN auto-renews annually. Turn off auto-renewal in your account dashboard or contact live chat for a refund within 30 days. No phone support.

Quick answer

Sign in at expressvpn.com, go to Subscriptions, and cancel or turn off auto-renewal. For a refund within 30 days, start a live chat at expressvpn.com/support. ExpressVPN has no phone number.

Overview

ExpressVPN is one of the more expensive VPN services, which makes the renewal rate question more significant. Annual plans run $6.67-8.32/mo (billed once per year), and the renewal rate can be higher than the promotional rate. Canceling is straightforward through the account dashboard.

TL;DR

  • Cancel at: expressvpn.com/subscriptions > Cancel subscription
  • 30-day money-back on annual and 6-month plans
  • No phone support. Chat at expressvpn.com/support
  • Monthly plans: no money-back guarantee
  • VPN access continues through paid period
  • If billed through Apple or Google, cancel there

How to cancel ExpressVPN

Cancel at expressvpn.com/subscriptions

Best for: All users billed directly by ExpressVPN.

Estimated time: ~3 min

  1. Go to expressvpn.com and sign in. Navigate to Subscriptions. Your active plan with renewal date is shown.
  2. Click Manage or Cancel Subscription. Options to turn off auto-renewal or cancel appear.
  3. Turn off auto-renewal or cancel and confirm. Your account shows an end date. A confirmation email is sent.

Tip: If you cannot find the cancellation option, try navigating to expressvpn.com/sign-in, then look for Account or Subscriptions in the top menu.

Cancel through Apple (iOS/Mac)

Best for: Users who subscribed via the App Store

Estimated time: ~2 min

  1. On iPhone: Settings > your name > Subscriptions. Find ExpressVPN and tap Cancel. If ExpressVPN is not listed, Apple is not billing you.

Cancel through Google Play

Best for: Android users who subscribed through the Play Store

Estimated time: ~2 min

  1. Open Google Play > Profile > Payments and subscriptions > Subscriptions. Find ExpressVPN and cancel. If not listed, Google is not billing you.

Chat support for refunds

Best for: Requesting a refund or resolving account issues

Estimated time: ~10-15 min

  1. Go to expressvpn.com/support and click Live Chat. An agent joins within a few minutes.
  2. Request cancellation and a refund under the 30-day money-back guarantee. Agent processes and sends a confirmation.
  3. Save the chat transcript. Use the transcript if there is any billing dispute later.

Frequently asked questions

Does ExpressVPN have a refund policy?

Yes. ExpressVPN offers a 30-day money-back guarantee on 6-month and annual plans. Monthly plans are excluded. Contact live chat at expressvpn.com/support.

Does ExpressVPN auto-renew?

Yes. Auto-renewal is on by default. Turn it off at expressvpn.com/subscriptions.

Can I cancel ExpressVPN on the app?

No. The ExpressVPN app does not manage billing. Go to expressvpn.com and sign in to access subscription settings.

Does ExpressVPN have a phone number?

No. ExpressVPN does not offer phone support. Use live chat at expressvpn.com/support or email.

I subscribed through Apple. Can ExpressVPN cancel it?

No. Apple-billed subscriptions must be canceled through Apple. Go to iPhone Settings > your name > Subscriptions.

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