How to Cancel Malwarebytes Premium

Updated 2026-05-03 · 3 min read

Malwarebytes is one of the easiest antivirus subscriptions to cancel. Cancel auto-renewal at account.malwarebytes.com in under 3 minutes. 60-day money-back guarantee on annual plans.

Quick answer

Sign in to account.malwarebytes.com, go to My Account or Subscription, and select Cancel Subscription. For a refund on an annual plan, call 1-800-520-2796 or submit a request at support.malwarebytes.com within 60 days.

Overview

Malwarebytes Premium is one of the simpler antivirus subscriptions to cancel. The account portal has a genuine cancel option, not just an auto-renewal toggle hidden three menus deep. And the 60-day money-back guarantee is longer than most competitors. If you are canceling, you can also drop back to the free version of Malwarebytes, which still does on-demand scans.

TL;DR

  • Cancel at: account.malwarebytes.com > My Account > Subscription > Cancel
  • 60-day money-back guarantee on annual plans
  • Phone: 1-800-520-2796
  • Support: support.malwarebytes.com
  • Free version available after canceling Premium
  • Malwarebytes Premium works best as a companion to a primary AV, not a standalone

How to cancel Malwarebytes Premium

Cancel at account.malwarebytes.com

Best for: Everyone. Fast and low-friction.

Estimated time: ~3 min

  1. Go to account.malwarebytes.com and sign in. Your subscription dashboard loads.
  2. Click My Account or Subscription in the navigation. Your plan details and billing information are shown.
  3. Click Cancel Subscription or Turn off auto-renewal. A confirmation screen appears.
  4. Confirm the cancellation. The subscription shows an end date and Malwarebytes sends a confirmation email.

Tip: After canceling Premium, the app automatically switches to Malwarebytes Free. You retain on-demand scanning without real-time protection.

Contact Malwarebytes support

Best for: Refund requests or account access issues

Estimated time: ~10-15 min

  1. Go to support.malwarebytes.com and submit a support ticket, start a chat, or call 1-800-520-2796. An agent or ticket response within hours.
  2. Request cancellation and, if within 60 days of the charge, a refund. Malwarebytes support is generally responsive and not aggressive with retention.
  3. Save the support ticket number or confirmation email. Reference this if any post-cancellation charges appear.

Frequently asked questions

Can I keep the free version after canceling Malwarebytes Premium?

Yes. After canceling Premium, Malwarebytes automatically reverts to the free version, which supports manual on-demand scanning but not real-time protection.

What is Malwarebytes 60-day money-back guarantee?

Annual Premium subscriptions come with a 60-day money-back guarantee from the date of purchase or renewal. Contact support at support.malwarebytes.com or call 1-800-520-2796 to request a refund.

Is Malwarebytes a replacement for antivirus?

Malwarebytes Premium includes real-time protection but is often used as a complement to a primary antivirus tool like Windows Defender or Bitdefender, not as a standalone replacement.

Will canceling Malwarebytes remove it from my computer?

No. Canceling the subscription stops billing but does not uninstall the software. The app switches to Malwarebytes Free. You can uninstall it manually at any time.

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