How to Cancel Orangetheory Fitness: Online Form, In Person, or Email

Updated 2026-05-03 · 4 min read

Orangetheory built a cancellation form into their website. Use it, plus the 30-day notice requirement and what happens during the final month. No cancellation fee.

Quick answer

Orangetheory has an official cancellation form at orangetheory.com/en-us/cancellation-information. Submit it, your home studio processes the request, and you owe one more full month of dues after that. No cancellation fee. You cannot cancel effective immediately.

Overview

Orangetheory built a cancellation form directly into their website, which puts them ahead of most fitness brands. The thing to know before you submit: there is a 30-day notice requirement. That means you will be billed one additional monthly charge after your cancellation request goes through. Budget for it.

TL;DR

  • Official online form: orangetheory.com/en-us/cancellation-information
  • 30-day notice required. You pay one more full month after submitting.
  • No cancellation fee.
  • Your home studio processes the request, not a central office.
  • Pause option: up to 2 times per year, max 60 days each, small monthly fee during pause.
  • Membership plans: Basic ~4 classes/mo, Elite ~8 classes/mo, Premier unlimited.

How to cancel Orangetheory Fitness

Submit the cancellation form online

Best for: Everyone. This is the official Orangetheory method.

Estimated time: ~5-10 min

  1. Go to orangetheory.com/en-us/cancellation-information. Orangetheory's official cancellation page with instructions and a form.
  2. Click the link or button to access the cancellation request form. A form asks for your name, email, home studio, and member ID.
  3. Fill out the form completely. Your member ID is in the Orangetheory app or on your membership email. Submission sends the request to your home studio.
  4. Check your email for a confirmation from your studio. Your home studio contacts you to confirm and process the cancellation. Allow 1-3 business days.
  5. Note the date of your final billing cycle. 30-day notice means one more monthly charge posts after submission. Plan accordingly.

Tip: If your studio does not reach out within 3 business days, call them directly to confirm receipt of the request.

Cancel at your home studio

Best for: Members who prefer direct confirmation and a conversation with staff

Estimated time: ~15-20 min

  1. Visit your Orangetheory home studio and ask to speak with a studio manager. The manager can access your account and initiate cancellation.
  2. Tell the manager you want to cancel and ask them to confirm your 30-day notice period start date. They tell you exactly when your final billing charge posts and when access ends.
  3. Ask for a written confirmation or email copy of the cancellation. Most studios will email a confirmation to your account address.

Tip: You must cancel at your home studio specifically, not at a different Orangetheory location.

Email your home studio

Best for: Members who cannot visit in person and want a written trail

Estimated time: ~5 min to send, 1-3 days for response

  1. Find your home studio's email address in the Orangetheory app or at orangetheory.com/studios. Each studio has a direct contact email.
  2. Write a cancellation email with your full name, member ID, and the last four digits of your billing card. State clearly that you want to cancel and request a confirmation email. The studio responds and processes your cancellation within 1-3 business days.
  3. Keep the sent email and the reply as documentation of your cancellation request date. This establishes when your 30-day notice period starts.

Tip: Put "Cancellation Request" in the subject line. Include your member ID so staff can locate your account immediately.

Frequently asked questions

Is there an early termination fee for Orangetheory?

No. Orangetheory does not charge a cancellation or early termination fee. The 30-day notice requirement means you pay one additional month after requesting cancellation.

Can I cancel Orangetheory from any studio or only my home studio?

Only your home studio can process your cancellation. If you have moved, transfer your home studio first or contact your original studio directly.

How does the Orangetheory pause work?

You can freeze your membership up to twice per year, with each freeze lasting up to 60 days. A small monthly fee applies during the pause. It is an alternative to canceling if you plan to return.

What happens to my workout data when I cancel?

Your Splat Point totals, class history, and performance data remain in your account. The data does not delete upon cancellation.

I submitted the form but my studio has not responded. What do I do?

Call your studio directly to confirm they received the request. Ask them to set your notice period start date to your form submission date, not the date they respond.

Does Orangetheory have a cancellation number to call?

There is no central Orangetheory cancellation hotline. Cancellations go through your individual home studio by form, in person, or email. Find your studio's phone number at orangetheory.com/studios.

Related guides