How to Cancel Peloton: App Membership vs. All-Access Membership

Updated 2026-05-03 · 3 min read

Peloton has two memberships with two different price points and slightly different cancel flows. Cancel either one at onepeloton.com/account. If you pay through Apple or Google, cancel there instead.

Quick answer

Both Peloton memberships (App at $12.99/mo and All-Access at $44/mo) cancel at onepeloton.com/account. Sign in, go to Subscription, and cancel. If you pay through Apple, cancel in Settings. If you pay through Google Play, cancel there. Neither membership has an early termination fee.

Overview

There are two Peloton memberships and they are not the same. The App membership is for people using Peloton on a phone, tablet, or TV. The All-Access membership is for hardware owners and includes the full library plus metrics from the bike or tread. Both cancel from the same account page, but knowing which one you have matters before you start.

TL;DR

  • App Membership: $12.99/mo, works on any device, cancel at onepeloton.com
  • All-Access Membership: $44/mo, for Bike or Tread owners, cancel at onepeloton.com
  • Apple billing: cancel in iPhone Settings, not on the Peloton website
  • Google Play billing: cancel in Play Store, not on the Peloton website
  • No early termination fee for either membership
  • Pause option available for up to 3 months

How to cancel Peloton

Cancel at onepeloton.com

Best for: Anyone billed directly by Peloton

Estimated time: ~3 min

  1. Go to onepeloton.com/account and sign in. Your account overview loads.
  2. Click "Subscription" in the left sidebar. Your active membership type and billing date are shown.
  3. Click "Cancel Membership." A cancellation confirmation screen appears.
  4. Follow the prompts and confirm your cancellation. A confirmation email is sent to your account email. Access continues until the current billing cycle ends.

Tip: Peloton may offer a pause (up to 3 months) or a rate reduction before letting you cancel. If you want out, keep clicking through to the final cancellation confirmation.

Cancel through Apple (iOS)

Best for: iPhone or iPad users who subscribed through the App Store

Estimated time: ~2 min

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your name at the top, then tap Subscriptions. A list of your active Apple subscriptions appears.
  3. Find Peloton in the list and tap it. If Peloton is not listed, Apple is not billing you. Use the web method.
  4. Tap Cancel Subscription and confirm. The app shows "Expires on [date]" instead of the renewal date.

Tip: Apple subscriptions must be canceled through Apple, not through the Peloton website. Peloton cannot cancel an Apple-billed subscription on your behalf.

Cancel through Google Play

Best for: Android users who subscribed through the Play Store

Estimated time: ~2 min

  1. Open the Google Play Store app.
  2. Tap your profile picture, then Payments and subscriptions, then Subscriptions. Your active Play Store subscriptions are listed.
  3. Find Peloton and tap it. If Peloton is not listed, Google is not billing you. Use the web method.
  4. Tap Cancel subscription and follow the confirmation prompts. Access continues through the end of the current billing period.

Contact Peloton support

Best for: Account access problems, billing disputes, or unusual situations

Estimated time: ~15-20 min

  1. Go to support.onepeloton.com and start a live chat or call 866-679-9129. An agent connects, usually within a few minutes.
  2. Provide your account email and ask to cancel your membership. The agent can process the cancellation and send a confirmation.
  3. Ask for a written confirmation or transcript of the conversation. Live chat transcripts are usually available by request.

Frequently asked questions

What is the difference between the Peloton App and All-Access membership?

The App membership ($12.99/mo) gives you access to the class library on any phone, tablet, or TV. All-Access ($44/mo) is for hardware owners and connects the class experience to your bike, tread, or row for metrics, leaderboard, and tracking.

Does canceling the Peloton membership break my bike?

No. Your Peloton hardware continues to work in manual mode. You can pedal or run without a membership. You just lose the class library, live content, and performance tracking.

Can I pause instead of cancel?

Yes. Peloton allows a membership pause for 1 to 3 months. Billing stops during the pause. This is useful if you are traveling or recovering from an injury.

How do I cancel if Apple is billing me?

Open iPhone Settings, tap your name, tap Subscriptions, find Peloton, and tap Cancel Subscription. The Peloton website cannot cancel an Apple-billed subscription.

Will I lose my workout history when I cancel?

No. Your workout history and milestone records are stored in your Peloton account and remain there after cancellation. If you rejoin, everything is still there.

Is there a fee to cancel Peloton?

No. Peloton does not charge an early termination or cancellation fee for either membership type.

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