How to Cancel Planet Fitness: Online, In Person, and by Certified Mail

Updated 2026-05-03 · 6 min read

Planet Fitness makes cancellation frustrating by design. Here is the exact process for all three methods: online through the member portal, in person at your club, and certified mail with the right address.

Quick answer

Planet Fitness now offers online cancellation through the member portal at planetfitness.com. You can also cancel in person at your home club or by certified mail to PO Box 2000, Hampton, NH 03843. Cancel before the 10th of the month to avoid the next billing cycle (charged on the 17th).

Overview

Planet Fitness built its reputation on $10 memberships, then made national news for how hard it is to leave. Online cancellation is now available for most members, but the in-person and certified mail routes are still your best backup. All three methods are below, with every step spelled out.

TL;DR

  • Online cancel at planetfitness.com now works for most members
  • In-person at your home club is the most reliable fallback
  • Certified mail address: Planet Fitness, PO Box 2000, Hampton, NH 03843
  • Cancel before the 10th to avoid the next month charge (billed on the 17th)
  • The annual enhancement fee (~$41.99) typically hits in August, no refund after it posts
  • Medical disability or relocation can waive early termination fees

How to cancel Planet Fitness

Cancel online (member portal)

Best for: Most members. The fastest option.

Estimated time: ~5 min

  1. Go to planetfitness.com and sign in to your account. You land on the member dashboard.
  2. Navigate to "My Membership" or the account settings area. Your plan, billing date, and membership status appear.
  3. Find and click "Cancel Membership." A cancellation confirmation flow opens.
  4. Follow the prompts, confirm your decision, and submit. A confirmation page shows your last active date.
  5. Check your inbox for a cancellation confirmation email. The email should arrive within a few minutes. No email means the cancel did not save.

Tip: If you do not see a Cancel Membership option in the portal, your membership type may still require in-person or mail cancellation. Use the in-person method.

Cancel in person at your home club

Best for: Anyone whose online cancel is unavailable, or who wants a physical paper trail

Estimated time: ~15 min

  1. Visit your home Planet Fitness during staffed hours. Bring a photo ID and your membership card if you have it.
  2. Tell the front desk you want to cancel your membership and ask for the cancellation form. Staff hand you a one-page form asking for your name, address, membership ID, and reason for leaving.
  3. Fill out the form, sign it, and date it.
  4. Ask the staff member to sign or stamp a copy for your records before you leave. Some clubs print a receipt, others countersign your copy. Either is fine.
  5. Confirm with the staff member on what date your access ends and when billing stops. Cancel before the 10th: no charge on the 17th. Cancel after the 10th: one more cycle bills.

Tip: Do not leave without written confirmation. Staff are trained to offer alternatives (downgrade, freeze) before processing the cancel. You are not required to explain yourself. "I want to cancel" is enough.

Cancel by certified mail

Best for: Members who cannot get to a club, or who want legal proof of delivery

Estimated time: ~30 min to prepare, 3-5 days transit

  1. Write a short letter with your full name, address, membership ID, date, and a clear statement that you are canceling effective [date]. Add documentation if requesting a fee waiver.
  2. Address the envelope: Planet Fitness, ATTN: Cancellation, PO Box 2000, Hampton, NH 03843.
  3. At the post office, request USPS Certified Mail with Return Receipt. The clerk gives you a tracking number and a green return receipt form.
  4. Once delivered, you receive the signed green card back in the mail. Allow 5-10 business days for processing. Monitor your bank statements.

Tip: The signed green return receipt card is legal proof of delivery. If Planet Fitness claims the letter never arrived, you have the signature. Keep it at least 90 days after billing stops.

Frequently asked questions

Can I cancel Planet Fitness over the phone?

No. Planet Fitness does not process phone cancellations. Your options are the online member portal, in person at your home club, or certified mail.

What is the Planet Fitness certified mail address for cancellations?

Planet Fitness, ATTN: Cancellation, PO Box 2000, Hampton, NH 03843. Send via USPS Certified Mail with Return Receipt so you have signed proof of delivery.

Can I cancel at any Planet Fitness location or does it have to be my home club?

Your home club processes your membership. Go there. Some clubs will help with another location in emergencies, but your home club is the guaranteed option.

Will I get a refund if I cancel mid-month?

No refund, but no extra charge either. You keep access through the end of the billing period you already paid for.

How do I avoid the annual enhancement fee?

Cancel before August. The fee (~$41.99) typically posts that month. Once posted, it is not refundable.

Can I freeze my membership instead of canceling?

Yes. Ask the front desk or check the member portal for freeze options. A freeze pauses billing temporarily without canceling the membership entirely, which is useful if you need a break for a defined period.

Does Planet Fitness automatically cancel if I stop paying?

No. Stopping payment without canceling sends your account to collections and can damage your credit. Always cancel through one of the official methods.

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