How to Cancel Crunch Fitness: Phone, Online, In Person, or by Mail

Updated 2026-05-03 · 4 min read

Crunch Fitness gives you four ways to cancel, but the early termination fee ($200) applies if you are under one year. Here is the exact process for every method and how to avoid the fee.

Quick answer

Crunch Fitness actually gives you options: call your local club or 844-927-8624, submit a request online at crunchfitnesscontactus.smg.com, go in person, or send a certified letter. The catch is a $200 early termination fee if you are under one year in. Past one year, you can cancel any time for free.

Overview

Crunch stands out from most gyms in that you have real choices for how to cancel. The phone number works. The online request form actually exists. In person is still available. The thing to know before you do any of it: if you have been a member for less than one year, the early termination fee is $200 flat. After the first year, no fee.

TL;DR

Four ways to cancel: phone, online form, in person, certified mail
Call 844-927-8624 or your local club directly
Online: crunchfitnesscontactus.smg.com (submit a request, not an instant cancel)
Early termination fee: $200 ($25 admin + $175 fee) if canceling within first year
No fee at all after your first year is complete
30 days notice required

How to cancel Crunch Fitness

Cancel by phone

Best for: Fastest way to speak to someone and get a timeline

Estimated time: ~10-15 min

Call your local Crunch club directly. Find the number at crunch.com/locations. A staff member picks up during business hours.
Tell them you want to cancel and provide your account number (on your membership card or in your account), name, and billing address. They will pull up your account.
Ask them to confirm your membership start date, whether the one-year fee waiver applies, and your final billing date. Get specific dates, not estimates.
Ask them to email you written confirmation after the call. Some clubs will do this; others will not. Request it regardless.

Tip: If you reach the main Crunch line (844-927-8624) and they direct you to your local club, that is normal. Crunch headquarters may not process cancellations directly for franchise locations.

Submit a cancellation request online

Best for: Members who prefer a written record from the start

Estimated time: ~5-10 min

Go to crunchfitnesscontactus.smg.com. A member services portal loads.
Select your Crunch location from the list and click "Start." A category menu appears.
Select "Manage your current membership" and then "Cancellation." A form asks for your member information and cancellation reason.
Fill out and submit the form. This sends your request to your club. They follow up to process the cancellation, usually by phone or email within a few days.

Tip: This is a request submission, not an instant cancel. Your club still needs to confirm and process it. Follow up if you do not hear back within 3 business days.

Cancel in person at your club

Best for: Anyone who wants immediate confirmation and a physical signed copy

Estimated time: ~15-20 min

Go to your Crunch club during staffed hours. Bring a photo ID and your membership card.
Tell the front desk you want to cancel and ask for a cancellation request form. They give you a form or take your information directly.
Fill out the form with your name, member number, billing address, and reason for canceling.
Pay any remaining monthly dues and the early termination fee if applicable. You need to clear any outstanding balance for the cancellation to go through.
Ask for a copy with a staff signature and date. This is your proof that the request was submitted and processed.
Return your membership key fob or card if requested. You receive temporary access authorization through the end of your final 30-day period.

Tip: Pay off any outstanding dues at the same time. Unpaid balances block the cancellation from completing.

Cancel by certified mail

Best for: Members who want legal proof of delivery and do not want to speak to anyone

Estimated time: ~30 min to prepare, several days transit

Write a cancellation letter with your name, address, member number, three pieces of identifying information (driver's license last four digits, date of birth, last four of billing account), and the date.
Address it to your local Crunch club. Find the address at crunch.com/locations.
At the post office, you can also fax a copy to ABC Financial at 501-992-0802 (Crunch's third-party billing processor) in addition to mailing. Faxing to ABC Financial directly reaches the billing processor. Include the same information.
Send via USPS Certified Mail with Return Receipt. Tracking number and signed return receipt confirm delivery.

Tip: Sending both the certified mail to your club and a fax to ABC Financial gives you the strongest paper trail. Fax confirmation plus postal receipt leaves no ambiguity.

Frequently asked questions

What is the Crunch Fitness customer service number?

844-927-8624. This reaches Crunch headquarters, though for franchise locations they may direct you to your local club.

Can I cancel Crunch Fitness online?

Yes, but it is a request form, not an instant cancel. Go to crunchfitnesscontactus.smg.com, select your location, choose Manage Your Membership, then Cancellation. Your club will follow up to finalize it.

How do I avoid the $200 early termination fee?

Wait until you have been a member for 12 months. After the first year, you can cancel at any time with no early termination fee. Alternatively, if you have a qualifying hardship (medical disability, military deployment, relocation), ask about a fee waiver.

What is the fax number for Crunch cancellations?

ABC Financial, Crunch's billing processor, accepts faxed cancellation requests at 501-992-0802. Include your member number, identifying information, and a clear cancellation request.

Does the $200 fee apply even on month-to-month memberships?

If you are within your first year of membership, yes, the fee applies regardless of how you pay month to month. After 12 months, there is no fee.