How to Cancel Factor (Factor_): Stop Deliveries Online or by Phone

Updated 2026-05-03 · 3 min read

Factor delivers fully cooked meals, not kits. Cancel online through your account or call 1-888-573-5727. The weekly order cutoff is Saturday midnight CT. No cancellation fee.

Quick answer

Go to factormeals.com/account, find your plan settings, and select the cancellation option. The cutoff is Saturday 11:59pm CT for the following week. Phone: 1-888-573-5727.

Overview

Factor is different from HelloFresh and Blue Apron in one key way: the meals arrive fully cooked. You heat and eat, no cooking involved. Cancellation works the same way as other meal delivery services: online before the weekly cutoff or by phone. The cutoff at Factor is Saturday 11:59pm CT.

TL;DR

  • Cancel at: factormeals.com/account > plan settings
  • Weekly cutoff: Saturday 11:59pm CT
  • No cancellation fee
  • Phone: 1-888-573-5727
  • Skip individual weeks from your account without canceling
  • Factor is owned by HelloFresh. Canceling Factor does not cancel HelloFresh.

How to cancel Factor

Cancel at factormeals.com/account

Best for: All members. Fastest path.

Estimated time: ~3-5 min

  1. Go to factormeals.com and sign in. Navigate to your Account. Your account page and plan settings load.
  2. Find Plan Settings or Subscription and look for the Cancel option. A cancellation prompt appears.
  3. Select a reason and click through any retention offers. Factor may offer a discount or free meals to retain you.
  4. Confirm the cancellation. A confirmation page appears and an email is sent.

Tip: The account navigation may say "Manage Plan" or "Plan Settings." Look in those sections if you do not see Cancel immediately.

Cancel by phone

Best for: Members who cannot access their account

Estimated time: ~10 min

  1. Call Factor at 1-888-573-5727. A customer service agent.
  2. Tell them you want to cancel. Provide your account email. Agent processes the cancellation.
  3. Ask for a confirmation email. Sent to your account address.

Frequently asked questions

What is the Factor cancellation deadline?

Factor locks orders on Saturday at 11:59pm CT for the following week. Cancel before Saturday midnight to stop the next delivery.

Does Factor charge a cancellation fee?

No. Factor does not charge a fee to cancel.

Is Factor the same as HelloFresh?

No. Factor and HelloFresh are separate services, though both are owned by the same parent company. Canceling one does not cancel the other.

Can I pause Factor instead of canceling?

Yes. You can skip individual weeks from your account without canceling the subscription. Log in to your account and use the skip option in the delivery calendar.

Does Factor do refunds?

Factor does not refund already-locked orders. Contact support at 1-888-573-5727 for food quality issues or incorrect deliveries.

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