How to Cancel Amazon Prime in 2026: Web, iPhone, Android, and Annual Plans

Updated 2026-05-03 · 3 min read

Cancel Amazon Prime step by step. Covers direct billing, Apple, and Google paths. Explains the end-of-cycle vs. immediate cancel split, annual plan refunds, and what stops the day Prime ends.

Quick answer

Go to amazon.com/prime, click Manage membership, then End Membership. You'll be asked whether to end at the period close or immediately. Choose end at period close to keep free shipping and Prime Video until your billing date. If Apple or Google is billing you, cancel through those stores instead.

Overview

Amazon buries the cancel option on purpose. The flow shows everything you're about to lose, offers a pause, and presents two options ("end at renewal" vs. "cancel immediately") that sound similar but mean different things. This guide cuts through it. One thing to double-check first: are you trying to cancel your Prime membership, or a Prime Video add-on channel like Paramount+ or Starz? Those cancel in completely different places.

TL;DR

Direct link: amazon.com/mc/pipelines/cancellation
"End membership on [date]" keeps benefits through the period. "Cancel Immediately" cuts access now
Annual plans may get a partial refund if you haven't used key benefits. Monthly plans rarely do
Prime Video channels (Starz, Showtime, etc.) are separate. Cancel those at amazon.com/gp/video/settings/channels
Free shipping, Prime Video, Prime Music, and Photos all stop at the same time
Apple and Google subscribers must cancel through those stores

How to cancel Amazon Prime

Cancel on the web

Best for: Anyone billed directly by Amazon

Estimated time: ~3 min

Sign in at amazon.com. You land on the home page.
Hover over "Hello [Name]" and click Account & Lists, then Prime Membership. Or go directly to amazon.com/prime.
Click Manage membership, then End Membership. Amazon shows a page listing every benefit you'd lose.
Click Continue to Cancel. Ignore the "stay" and "pause" offers below the button.
Choose "End my benefits on [date]" (keeps access through the period) or "Cancel Immediately" (stops access today). End on date is the safer default unless you need it stopped right now.
Click Confirm Cancellation. A confirmation page loads and an email arrives within a few minutes.

Tip: The direct link amazon.com/mc/pipelines/cancellation skips two menu levels and lands straight on the cancel flow.

Cancel through Apple

Best for: Users who subscribed through the iPhone or iPad App Store

Estimated time: ~1 min

Open Settings on your iPhone or iPad.
Tap your name at the top, then Subscriptions.
Find Amazon Prime in the list. If it isn't there, Apple isn't billing you. Use the web method instead.
Tap Cancel Subscription and confirm. "Expires on [date]" replaces the renewal date.

Cancel through Google Play

Best for: Android users who subscribed through the Play Store

Estimated time: ~1 min

Open the Google Play Store on your Android device.
Tap your profile picture, then Payments and subscriptions, then Subscriptions.
Find Amazon Prime and tap it. If it isn't listed, Google isn't billing you. Use the web method.
Tap Cancel subscription and follow the prompts.

Cancel a Prime Video channel

Best for: Anyone who added Paramount+, Starz, Showtime, or another channel through Prime Video

Estimated time: ~2 min

Go to amazon.com/gp/video/settings/channels.
Find the channel you want to remove and click Cancel Channel.
Confirm. The channel ends at the close of its current billing period. That date is separate from your overall Prime cycle.

Tip: Each Prime Video channel has its own billing cycle. Canceling one doesn't affect the others or your Prime membership.

Amazon chat support

Best for: Annual plan refund requests, locked accounts, or disputed charges

Estimated time: ~10 min

Go to amazon.com/hz/contact-us.
Select An order or subscription, then Prime, then End or make changes to my membership.
Choose Chat and connect with a rep.
Ask them to cancel and, if applicable, to discuss a refund for unused time on an annual plan.
Save the case number or screenshot the chat before closing it.

Frequently asked questions

What is the difference between Amazon Prime and Prime Video?

Amazon Prime is the full membership: free shipping, Prime Video, Prime Music, Photos storage, and more. Prime Video is the streaming piece bundled inside. You can also subscribe to Prime Video alone at $8.99/mo if you only want streaming. Canceling Prime removes both. Canceling standalone Prime Video only removes video.

Do I lose free shipping the moment I cancel?

Not if you choose "end membership on [date]." You keep all benefits including free shipping through that date. The "Cancel Immediately" option cuts access the same day you confirm.

Can I get a refund on an annual Prime plan?

Possibly. Amazon reviews these case by case via chat support. If you haven't used key benefits like free shipping or Prime Video in the current period, a rep can often apply a partial credit. There's no guarantee, but it's worth asking.

I canceled Prime but Amazon is still charging me. Why?

The most common cause is Prime Video channel subscriptions. Paramount+, Starz, Showtime, and similar channels added through Prime Video bill separately and don't auto-cancel. Go to amazon.com/gp/video/settings/channels and cancel each one you no longer want.

Can I pause Prime instead of canceling?

Yes. Amazon lets you pause for 1 to 3 months. Benefits and billing pause together and resume automatically when the pause period ends. Good option for a short break. Not a substitute for canceling if you're done with the service.

What happens to my Prime Video downloads after canceling?

Downloads lock as soon as your membership expires. They're on your device but unplayable after the last day. Watch anything saved before your access ends.

My whole household uses the same Prime account. If I cancel, does everyone lose access?

Yes. One Prime membership covers the household. Canceling removes benefits for everyone on it at the same time.