How to Cancel Max in 2026 (Formerly HBO Max, Every Method)

Updated 2026-05-03 · 2 min read

Cancel Max on web, iPhone, Android, Roku, or through your cable provider. Step-by-step paths whether you signed up direct, via Apple, Amazon Channels, or as part of a partner bundle.

Quick answer

Sign in at max.com, click your profile icon, then Subscription, then Manage Subscription. From there, click Cancel Subscription. If you signed up through Apple, Amazon, Roku, a cable provider, or another partner, you have to cancel through them, not Max.

Overview

Max (the service that used to be HBO Max) inherited some quirks from the original HBO Max relaunch, plus its own. The main one: there's no single cancel button that works for everyone. Whoever signed you up is the only one who can cancel you. Provider billing through cable companies is especially common with Max because of the legacy HBO partnerships, so the right cancel path isn't always max.com.

TL;DR

  • Direct billing: max.com, Profile, Subscription, Manage, Cancel
  • Apple, Google, Roku, Amazon Channels: cancel inside that store
  • Cable provider (Spectrum, Optimum, etc.): cancel with the provider
  • No prorated refunds in the US after the cycle starts
  • Watchlist and Continue Watching survive cancellation

How to cancel Max (HBO Max)

Cancel on the web (Max direct billing)

Best for: Anyone billed directly by Max

Estimated time: ~90 sec

  1. Sign in at max.com on a desktop browser.
  2. Click your profile icon in the top-right and pick Subscription. You'll land on a page showing the active plan and renewal date.
  3. Click Manage Subscription. A confirmation of your current plan and biller appears. If it shows a partner here, you can't cancel from max.com.
  4. Click Cancel Subscription. A retention prompt with a discount or downgrade may appear. Choose No, Cancel to keep going.
  5. Confirm cancellation. "Subscription canceled" appears with the last day of access, and a confirmation email arrives.

Tip: Max sometimes offers a discounted month to stay. The offer is real but rolls into a full price renewal at the next cycle, so set a reminder if you accept.

Cancel through Apple

Best for: iOS users who first subscribed inside the Max app

Estimated time: ~1 min

  1. Open Settings, tap your name, then Subscriptions.
  2. Tap Max. If Max isn't listed, Apple isn't billing you. Use the web method.
  3. Tap Cancel Subscription, then confirm.

Cancel through Google Play

Best for: Android signups inside the Max app

Estimated time: ~1 min

  1. Open the Play Store, tap your profile, then Payments & subscriptions.
  2. Tap Subscriptions, then Max.
  3. Tap Cancel subscription and follow the prompts.

Amazon Channels or Prime Video Channels

Best for: Anyone who added Max as a channel inside Amazon

Estimated time: ~2 min

  1. Sign in at amazon.com/yourmemberships.
  2. Find Max in the Subscriptions list.
  3. Click Cancel Channel and confirm. Max stays available until the end of the current Amazon billing cycle.

Tip: Amazon Channels Max is a separate subscription from a max.com account. Make sure you're canceling the right one.

Cable, Roku, or smart TV provider

Best for: Anyone billed through a TV provider, smart TV channel store, or legacy HBO partner

Estimated time: ~5 min

  1. Sign in to your provider portal (Spectrum, Optimum, DIRECTV, my.roku.com, etc.).
  2. Open the section for premium channels, add-ons, or streaming services.
  3. Find Max (sometimes still listed as HBO Max) and choose Remove. The provider sends a confirmation. Max syncs within 24 hours.

Tip: Legacy HBO subscribers grandfathered to Max often have provider billing. Max support can confirm who bills you if you're unsure.

Max chat support

Best for: Lost access, fraud, or stuck cancellations

Estimated time: ~10 min

  1. Open help.max.com/contact and start chat.
  2. Provide the email and last charge amount.
  3. Ask for written confirmation by email.

Frequently asked questions

Will canceling Max delete my watchlist and viewing history?

No. Max keeps watchlist, history, and Continue Watching tied to your account so you can resume any time.

I subscribed when it was HBO Max. Did anything change after the rebrand?

The login and billing carried over. The cancel paths are the same as Max today. If your billing was through a cable provider before, it still is.

Why is the Cancel Subscription button missing on max.com?

You're billed by another platform (Apple, Google, Amazon, Roku, or a cable provider). Each storefront owns its own cancel button.

Can I get a refund for an unused part of an annual plan?

Not in the US. Cancel turns off auto-renew and you keep watching to the end of the year you paid for.

How do I cancel B/R Sports without canceling Max?

On max.com/account, the Sports add-on has its own row with a Remove button. Cancel just that line to keep the rest of Max active.

I have HBO through DIRECTV. Do I cancel at max.com?

No. DIRECTV bills you. Sign in to DIRECTV.com or call them, and remove HBO/Max from your premium channels list.

Will my downloaded shows still play after I cancel Max?

They keep playing until the paid period ends, then they lock. Watch what you downloaded before your last day.

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