How to Cancel the Wall Street Journal (WSJ) Without the Runaround

Updated 2026-05-03 · 4 min read

WSJ online cancel is available but buried. This guide finds it for you, explains the retention offer you'll get, and covers Apple and corporate billing paths.

Quick answer

Go to customercenter.wsj.com, sign in, and look for the Cancel or Manage Subscription option. If self-service cancel is available on your plan, it appears there. If not, WSJ chat and phone support can complete the cancellation. Access continues through the end of the billing period.

Overview

WSJ has a reputation for making cancellations difficult. That reputation is partly earned and partly outdated. Self-service online cancel works for many digital subscriptions. Where it falls short is print subscriptions and some bundled or promotional plans, which route you to customer service. Either way, the path is below.

TL;DR

  • Try self-service first at customercenter.wsj.com
  • Phone: 1-800-JOURNAL (1-800-568-7625)
  • Chat is available on the WSJ help pages
  • Print subscriptions require a phone call or chat
  • Annual intro rate subscribers: call or chat before the renewal date hits
  • Apple and Google subscribers cancel through those platforms

How to cancel Wall Street Journal

Self-service cancel or chat

Best for: Digital subscribers billed directly by WSJ

Estimated time: ~10 min

  1. Go to customercenter.wsj.com and sign in. Your subscription details appear.
  2. Look for a Cancel Subscription or Manage Subscription option. Digital-only plans often show a self-service cancel here. If you see it, use it and skip the chat steps.
  3. If no self-service option appears, go to wsj.com/customer-service and open the chat. Chat is typically available Monday to Friday during business hours Eastern time.
  4. Tell the agent you want to cancel your WSJ subscription. The agent will ask for your account information and will then read a retention script.
  5. When offered a discount or rate reduction, state clearly that you'd like to proceed with the cancellation. The agent confirms the cancellation and provides an access end date.
  6. Ask the agent to email you a cancellation confirmation. Confirmation email arrives within minutes. Screenshot the chat as a backup.

Tip: Print subscribers must use phone or chat. Self-service cancel is only for digital plans.

Phone cancellation

Best for: Print subscribers, complex plans, or anyone who prefers speaking to someone

Estimated time: ~10-20 min

  1. Call 1-800-JOURNAL (1-800-568-7625). Automated menu. Press or say the option for "Cancel my subscription."
  2. You'll be connected to a retention agent. State that you want to cancel. The agent will offer discounts. This is standard and scripted.
  3. Decline if you want out entirely and ask them to confirm the cancellation. Agent confirms the access end date.
  4. Ask for a confirmation email before hanging up.

Tip: Calling in the morning on weekdays typically means shorter hold times.

Cancel through Apple

Best for: Anyone who subscribed through the WSJ iOS app

Estimated time: ~1 min

  1. Open Settings on your iPhone.
  2. Tap your name at the top, then Subscriptions.
  3. Find The Wall Street Journal in the list and tap it. If it's not listed, Apple isn't billing you. Use the web or phone method.
  4. Tap Cancel Subscription and confirm.

Employer or bundle cancel

Best for: WSJ access through an employer benefit, banking perk, or airline miles program

Estimated time: Varies

  1. Contact the organization that provides the benefit (your employer's HR portal, your bank, or your airline loyalty program).
  2. Cancel or remove the WSJ perk from the bundle through their interface.
  3. If unsure which organization covers the subscription, check your email for WSJ welcome messages that might name the source.

Frequently asked questions

Can I cancel WSJ online or do I have to call?

Many digital-only plans have a self-service cancel option at customercenter.wsj.com. Print plans and some promotional digital plans require a phone call at 1-800-568-7625 or a chat with customer service.

What discount will WSJ offer me when I try to cancel?

Typically 50-75% off the current rate for 3-6 months. The offer is real. If cost is your reason for canceling, it's worth considering. If you want out entirely, say you'd still like to cancel and the agent will proceed.

Does canceling WSJ also cancel Barron's?

If Barron's was included in your WSJ bundle, yes, it goes with the subscription. If you subscribed to Barron's separately, it remains active and must be canceled separately.

What is the WSJ cancellation phone number?

1-800-JOURNAL (1-800-568-7625). Available Monday through Friday during Eastern business hours. Expect a retention script before the cancel is processed.

I was charged the full price after a $1/week intro offer. Can I get a refund?

Possibly. Contact WSJ customer service within a few days of the charge. Some users get a credit or a new promotional rate when they reach out promptly. There is no guaranteed refund policy, but it's worth a quick call.

How do I cancel WSJ if I get it through my employer or bank?

Contact the organization that provides the benefit. Your employer's HR portal, your bank's perks section, or your airline loyalty program controls that access. WSJ customer service cannot cancel a third-party benefit.

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